At Frosted Joy Ice Cream Machines, we understand the importance of timely and efficient delivery of our products. Our shipping policy is designed to provide clarity and transparency regarding the shipping process for our customers.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We offer standard shipping options for all domestic orders. The shipping rates are calculated at checkout based on the weight of the items in your order and the destination. Typically, domestic shipping times range from 5-10 business days, depending on the location.
For international orders, shipping times may vary significantly based on the destination country and customs processing times. Customers are responsible for any customs fees, duties, or taxes that may apply upon arrival in the destination country.
Once your order has shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment as it makes its way to you.
In the event that your order arrives damaged or incorrect, please contact us immediately at frostedjoyicecreammachines@gmail.com. We will work diligently to resolve any issues and ensure your satisfaction.
We appreciate your understanding and cooperation regarding our shipping policy. Our goal is to provide you with a seamless shopping experience, and we are committed to delivering your products in a timely manner.